Privacy Policy

Information We Collect

Information You Provide

• Account Information: Name, email address, password, and profile information
• Memorial Content: Photos, stories, memories, and biographical information about your loved ones
• Communications: Messages you send to us or other users through our platform
• Payment Information: Billing details for premium services (processed securely by our payment partners)

Information We Collect Automatically

• Usage Data: How you interact with our platform, pages visited, and features used
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Tracking: We use cookies to improve your experience and remember your preferences

How We Use Your Information

• Provide and maintain our memorial platform services
• Create and display beautiful memorial pages for your loved ones
• Enable family and friends to share memories and collaborate
• Send you important updates about your account and memorials
• Provide customer support and respond to your inquiries
• Improve our platform and develop new features
• Prevent fraud and ensure platform security
• Comply with legal obligations and protect our rights

How We Share Your Information

We may share your information only in these limited circumstances:

• With Your Permission: When you explicitly authorize us to share information
• Memorial Visibility: Memorial content you choose to make public will be visible to others
• Service Providers: Trusted partners who help us operate our platform (under strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition (with continued privacy protections)

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Secure data centers with physical and digital access controls
• Employee training on data privacy and security best practices
• Multi-factor authentication options for your account

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Export your memorial content and data
• Opt-out: Unsubscribe from marketing communications
• Privacy Settings: Control who can see your memorial content

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your login status and preferences
• Analyze how you use our platform to improve our services
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing efforts

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Users

If you're accessing fossouls from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our platform, you consent to this transfer and processing.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We'll notify you of any material changes by email or through our platform. Your continued use of fossouls after changes become effective constitutes acceptance of the updated policy.

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